Agency & Commissions Director
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Job Description
Authority on licensing and onboarding processes at EMC, driving partner expansion and compliance in insurance distribution. Leading a high-performing team to foster continuous improvement and operational excellence.
Responsibilities:
- Serves as the business unit authority and subject matter expert on producer licensing, carrier appointments, and contracting processes across all distribution channels
- Designs and executes a scalable licensing and onboarding strategy to support rapid partner expansion and independent agent growth
- Builds streamlined, end-to-end producer onboarding experiences (contracting, appointment, and readiness) to reduce time-to-sell
- Partners closely with distribution partners to ensure alignment on contracting requirements, licensing visibility, and compliance expectations
- Leads onboarding/offboarding readiness efforts for new distribution relationships, including state approvals, appointment readiness and offboarding/termination processes
- Drives continuous improvement in onboarding cycle times, processing accuracy, and producer experience
- Monitors agents and distribution within systems to regularly offboard/inactivate non-performing agencies to manage agent counts and platforms expenses
- Responds to alerts from the Compliance team to adapt licensing strategy as regulatory environments and business priorities evolve to ensure compliance with state insurance departments, NAIC guidance and internal policies
- Leads the agent appeal review team including representatives from various departments/teams and communicates outcomes
- Resolves escalations and disputes with urgency and professionalism to preserve partner trust
- Serves as the steward of all commission operations, ensuring accuracy, transparency, and alignment with company growth strategy and partner expectations
- Oversees complex producer hierarchy management, including uplines, downlines, splits, and overrides
- Leads the design and build-out of licensing, contracting, and commission operations, establishing foundational processes, controls, and scalable infrastructure in collaboration with operations leadership
- Works with data governance to define data standards and governance to ensure accuracy of producer records, hierarchies, licensing status, and compensation structures
- Acts as a key operational leader interfacing directly with distribution partners, building strong relationships and serving as an escalation point
- Collaborates with Distribution, Compliance, Legal, Finance, IT, and Product teams to ensure end-to-end alignment
- Builds and leads a lean, high-performing team capable of scaling with company growth
- Fosters a culture of accountability, responsiveness, and continuous improvement in a startup environment
- Establishes clear performance goals tied to speed, accuracy, compliance, and partner satisfaction
Requirements:
- Bachelor’s degree or equivalent relevant experience
- Ten years of experience in insurance operations, licensing, commissions, or distribution support
- Prior experience with annuity products required
- Proven experience building or scaling licensing and/or commission operations in a startup or high-growth environment strongly preferred
- Experience with producer onboarding (contracting, licensing, appointments) and complex hierarchy structures, including implementing or optimizing licensing and commissions platforms
- Industry designations (e.g., FLMI, LOMA) preferred
- Advanced knowledge of multi-state licensing, appointments, and regulatory requirements
- Strong understanding of producer distribution models, hierarchies, and compensation design
- Strong knowledge of onboarding and commission platforms (e.g., SureLC, SuranceBay, Vertafore, Agent Sync or similar)
- Excellent relationship management skills with external distribution partners
- Strong proficiency in Microsoft Excel, PowerPoint, Word, and collaboration tools
- Ability to manage multiple priorities in a high-growth, fast-paced environment
Benefits:
- Health insurance
- 401(k) plan match
- Pension plan
- OneEMC bonus plan
- Recognition and anniversary awards
- Professional development opportunities, including tuition reimbursement
- Wellness initiatives to improve team member well-being and reduce health insurance costs
- Flexibility to dress for your day and opportunities for alternative work arrangements
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