AI Assisted QA Lead
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Job Description
AI-assisted QA Lead owning test strategy, automation, and quality metrics for OutForce’s SaaS clients. Using AI tools to accelerate testing and resolve defects with engineering.
Responsibilities:
- Own QA and test management for a SaaS software, including test strategy, planning and coverage across releases
- Personally use AI tools to generate test cases and test scripts from requirements, user stories and existing product behaviour
- Personally execute functional, regression and exploratory test runs using AI-assisted and manual techniques
- Triage test failures, distinguish genuine defects from flaky tests or environment issues, and drive remediation with engineering
- Critically review AI-generated test cases, scripts and results for accuracy, relevance and coverage
- Maintain and evolve the test suite, retiring redundant tests and closing coverage gaps
- Define and track quality metrics including coverage, defect rates and escape rates
- Report on product quality to engineering leadership
- Coordinate UAT planning and execution with Product, Delivery and client stakeholders
- Establish and document QA processes, standards and ways of working
- Create practical guidelines for using AI tools responsibly in testing
- Identify opportunities to expand AI-assisted testing and pilot new tools or techniques
- Work with engineering to address root causes of recurring defects
- Escalate quality risks threatening a release, with clear evidence and recommended action
- Provide customer support from first contact through resolution
- Perform adjacent ecommerce and administrative tasks
Requirements:
- 5+ years of experience in QA and test management for software products, including test strategy and planning
- Demonstrated hands-on experience using AI tools to generate test cases, test scripts or test data
- Practical experience executing and maintaining automated and manual test suites
- Experience triaging test failures and working with engineering through to resolution
- Strong understanding of testing across the SDLC - functional, regression, exploratory and UAT
- Ability to critically evaluate AI-generated output for accuracy and coverage rather than accepting it at face value
- Experience defining and reporting on quality metrics
- Strong written and verbal communication skills
- Experience testing SaaS products
- Exposure to telco, BSS/OSS or managed service provider environments
- Experience introducing or piloting AI-assisted testing tools or practices within a team
- Familiarity with API testing and integration patterns such as event-driven communication
- Experience establishing QA practices from scratch or in a growing product team
- Very strong command of English
- Trustworthy, smart and enthusiastic personality
- Ability to proactively solve problems and respond positively to customer enquiries
- Good understanding of Shopify helpful but not essential; training provided
Benefits:
- Competitive compensation package aligned with your skills and experience
- Night differentials pay to help maximize your earnings
- Comprehensive HMO coverage, including a free dependent on Day 1
- Employee referral program with rewarding incentives
- 20 days of annual leave, giving you flexibility to manage your time
- Engaging team activities and events to keep work enjoyable
- Build strong, high-impact connections with key stakeholders across the business
- Take part in client engagement initiatives to elevate your professional experience
- Career growth opportunities
- Flexible work environments
- Supportive leadership
- Culture built on trust, collaboration, and continuous improvement
- Great Place to Work® Certified
- HR Asia Best Companies to Work for in Asia 2025
- HR Asia Most Caring Company Award 2025
- HR Asia Diversity, Equity & Inclusion Award 2025
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