AI Product Manager
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Job Description
AI Product Manager responsible for strategy and execution of customer-facing AI solutions. Collaborating with engineering and data teams to integrate AI technologies in product development.
Responsibilities:
- Define and own the roadmap for a virtual assistant–driven application interface, including conversational experiences, agent capabilities, and workflow automation
- Lead the evolution of HSI’s MCP, including context management, memory, orchestration, and service integrations
- Translate company strategy and customer needs into differentiated AI-driven product capabilities
- Partner with engineering and data teams to design AI-powered features leveraging LLMs, RAG, and agent-based systems
- Define product requirements, including system behavior, prompts, guardrails, and evaluation criteria
- Drive execution through agile development cycles, maintaining a well-prioritized backlog of features and experiments
- Establish and monitor AI performance metrics (e.g., accuracy, task success, latency, cost, hallucination rates)
- Lead experimentation to improve model outputs, workflows, and user experience
- Partner with data teams to define feedback loops, data requirements, and opportunities for fine-tuning or optimization
- Use AI tools to accelerate core PM workflows, including requirements documentation, backlog refinement, and internal communications
- Rapidly prototype conversational flows and AI interactions to validate ideas early
- Synthesize customer feedback, support data, and usage patterns into actionable insights
- Continuously evaluate and adopt new AI tools to improve product development speed and decision-making
- Conduct user research and analyze customer workflows to identify high-impact AI opportunities
- Partner closely with engineering, UX, data science, and go-to-market teams to deliver cohesive solutions
- Serve as an internal advocate and subject matter expert for AI-driven product capabilities
Requirements:
- Bachelor’s degree in a related field; technical disciplines preferred
- 3–6+ years of product management experience in SaaS or platform products
- Experience building or managing AI/ML-powered products
- Strong understanding of LLMs, prompt design, RAG, and AI agent workflows
- Familiarity with modern AI ecosystems (e.g., OpenAI, Anthropic, vector databases, orchestration frameworks)
- Experience defining and improving AI system performance through metrics and evaluation
- Hands-on experience using AI tools (e.g., ChatGPT, Claude, Copilot) to:
- Generate and refine product requirements
- Prototype product experiences and workflows
- Analyze customer feedback and product data
- Demonstrated ability to increase speed and effectiveness by integrating AI into daily workflows
- Strong analytical and data-driven decision-making capabilities
- Ability to translate complex technical concepts into clear, actionable product direction
- Excellent communication and cross-functional leadership skills
- **Preferred**
- Experience building conversational interfaces or virtual assistants
- Familiarity with human-in-the-loop systems, AI safety, or guardrails
- Experience with Agile development methodologies
Benefits:
- Fully Remote Work: Work where you're most productive—we trust you.
- Unlimited PTO: Recharge when you need to—we support work-life balance.
- Career Growth: Unlimited access to our Learning & Development library, including our own HSI LMS content.
- Well-Being First: Full medical, dental, vision, and mental health coverage.
- Secure Your Future: Generous $1:$1 401(k) company match—your future is important to us.
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