AI Solution Architect, I
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Job Description
AI Solutions Architect guiding customer-facing AI insights and automation for C1, leveraging data analytics and solutions. Collaborates with sales engineering teams to create impactful AI workflows.
Responsibilities:
- Build and maintain Power BI dashboards for Sales Engineering leadership: capacity, utilization, pipeline health, SLA metrics, customer trends, and productivity insights.
- Develop AI-assisted workflows using Python, Azure AI, LLMs, and automation tools to streamline internal processes (routing, assignments, data cleanup, forecasting).
- Support data cleaning, dataset creation, and analytics models that enhance forecasting and customer segmentation.
- Assist in building AI-based scoring models for customer health, renewal prediction, and service demand.
- Create internal documentation, playbooks, and how-to guides for dashboards and automations.
- Participate in customer calls with Solution Architects to provide AI insights, dashboards, or automation recommendations.
- Support demos and proof-of-concepts involving AI Solutions from Cisco, Genesys, Juniper, Palo Alto, Dell, Extreme, and other partners.
- Translate technical AI outputs into simple business language for customers and account teams.
- Support integration of AI into C1 offers.
Requirements:
- Bachelor’s degree in Computer Science, Data Science, Information Science, or related field.
- Foundational experience in Python, SQL, and analytics tools (Power BI preferred).
- Strong understanding of AI/ML concepts (regression, classification, LLMs, data manipulation).
- Ability to communicate clearly, summarize insights, and support customer meetings.
- Excellent problem-solving skills, intellectual curiosity, and willingness to learn rapidly.
- Understanding of enterprise technologies from Cisco, Dell, Genesys, Palo Alto, etc.
- Project experience building models, dashboards, or AI applications
- Experience with Power BI, Snowflake, Azure AI, or data engineering concepts (desired).
- Familiarity with APIs, automation frameworks, or basic full-stack development (preferred).
- Experience with customer-facing work or presales exposure (preferred).
Benefits:
- 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
- Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
- RX Home Delivery
- HSA with Employer Contribution
- In-vitro Fertility (treatment coverage)
- Dental
- Vision (2 plans: 12-month and 24-month frames allowance)
- FSA Plans (Healthcare, Dependent Care and Limited Purpose)
- Pre-tax Commuter Plans
- Employer-paid Life Insurance
- Employer-paid Short + Term Disability
- Long Term Disability (2 plans: Employer-paid or optional Self-paid)
- Paid Parental Leave (4 weeks at 100%)
- Employee Assistance Plan
- Voluntary Life Insurance for team member, spouse and child
- Voluntary Accidental Death for team member and spouse
- Legal/ID Theft Plans
- TeleHealth
- Wellness via Omada Health (healthy living solution)
- Travel Assistance
- Business Travel Accident Coverage
- Medical for foreign travel coverage
- Employer-paid Pet Telehealth
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Volunteer Time Off
- 10 Holidays
- Summer Sizzle
- On Demand Pay (Daily Pay)
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