Analista de Customer Success, BI – Datacenter
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Job Description
Analista remoto de Customer Success e BI para Datacenter na F2F, agência que conecta dados, conteúdo e performance. Onboarding de clientes, configurações, reports e gestão de melhorias.
Responsibilities:
- Fazer o onboarding de novos clientes no Datacenter, incluindo acessos, integrações, identidade visual, cadastro de variáveis e metas e primeira versão dos reports em Apresentações
- Aplicar o mesmo escopo à carteira de clientes ativos, priorizando marcas com baixa adoção
- Cobrar mídia/BI para manter o cadastro em dia
- Fazer o de-para entre planilhas de controle, como taxonomia e plano de mídia, e os formatos de importação do Datacenter
- Usar os fluxos já prontos da área de BI
- Ser o ponto focal de pedidos, sugestões, bugs e melhorias da ferramenta
- Registrar, priorizar e executar diretamente ajustes de configuração ao alcance
- Escalar ao time técnico apenas o que exige desenvolvimento
- Gerir o projeto Datacenter junto com o Head de BI e Mídia
- Acompanhar backlog, roadmap e prazo das melhorias
Requirements:
- Pessoa Jurídica para atuar como Analista de Customer Success & BI (Datacenter)
- Vivência em BI, dados de mídia ou operação de agência
- Excel/Google Sheets avançado
- Conhecimento de mídia paga (Meta/Google Ads)
- Noção de GA4/GTM — entender a lógica, não configurar
- Perfil de execução: resolver de forma autônoma o que está ao alcance da ferramenta, registrar e escalar o restante
- Capacidade de ajudar a gerir prioridade e prazo do projeto junto ao Head
- Perfil de Customer Success: comunicação clara, organização e capacidade de cobrar prazo e dado sem gerar atrito
- Uso de IA (Claude, ChatGPT, Lovable e similares) para montar automações, ajustar configurações e mexer em lógica de dados sem programar do zero
- Diferenciais: experiência em agência de performance
- Diferencial: conhecimento em alguma plataforma de BI (Looker Studio, Power BI)
- Diferencial: uso real de Inteligência Artificial no trabalho
Benefits:
- Autonomia para a execução dos serviços
- Oportunidade remota
- Disponibilização gratuita da Trilha de Conhecimento InquietaMENTE para aprimoramento profissional
- Parceria com Conexa: plataforma online de saúde e bem-estar emocional, com 2 consultas com psicólogos e 2 com nutricionistas mensais gratuitas
- Parceria com Wellhub (Gympass) para cuidar da saúde física
- 23 dias úteis por ano de recesso remunerado, organizados ao longo do ano
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