Analista de Incidentes de Redes JR
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Job Description
Junior Network Analyst ensuring stability and excellence of company's backbone. Seeking candidates skilled in advanced protocols and dynamic problem-solving in a remote setting.
Responsibilities:
- Atuar no tratamento de incidentes escalonados, analisando e solucionando problemas que exijam alto nível técnico.
- Operar, manter e prestar suporte a ativos críticos da rede de backbone, assegurando a disponibilidade e os padrões técnicos estabelecidos.
- Fornecer suporte técnico qualificado a clientes corporativos e equipes internas, com foco em agilidade e qualidade na resolução.
- Garantir a atualização e a acurácia da documentação técnica da rede de backbone, incluindo topologia, inventário e configurações dos ativos.
- Executar outras atividades relacionadas à função, conforme diretrizes da liderança.
Requirements:
- Ensino superior completo em Tecnologia da Informação, Redes de Computadores ou áreas correlatas.
- Conhecimentos avançados em protocolos e tecnologias como TCP/IP, MPLS, OSPF, BGP, PPPoE, CGNAT, redes L2/L3.
- Vivência com redes de acesso, distribuição e Backbone (ex: FTTH, switches L2).
- Domínio na operação e configuração de roteadores Juniper, Huawei e Cisco.
- Certificações desejáveis: Cisco (CCNA/CCNP), Juniper (JNCIA/JNCIS) ou equivalentes.
- Proatividade e autonomia na análise e resolução de problemas.
- Capacidade de atuar sob pressão e com senso de urgência.
- Boa comunicação interpessoal e trabalho colaborativo.
- Organização, disciplina e atenção aos detalhes.
- Habilidade em comunicação clara e objetiva, voltada para suporte técnico e atendimento ao cliente.
Benefits:
- RVI - Remuneração variável incentivada,
- Participação nos Lucros e Resultados – PLR;
- Auxílio creche;
- Seguro de vida;
- Vale refeição;
- Vale alimentação;
- Vale transporte;
- Auxílio mobilidade;
- Plano de saúde Unimed;
- Plano Odontológico;
- Descontos em academias (TotalPass);
- C4Life;
- Planos de internet e telefonia móvel com descontos.
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