Analista de Suporte ao Cliente Júnior
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Job Description
Customer Support Analyst helping clients with the Bling management system. Providing assistance and resolving technical issues for customers in Brazil.
Responsibilities:
- Oferecer uma experiência incrível de atendimento ao cliente a fim de identificar os problemas reportados pelos clientes e orientá-los quanto à solução;
- Esclarecer dúvidas quanto às funcionalidades do sistema;
- Auxiliar em dificuldades de operação do sistema e realizar correções que não envolvam programação.
Requirements:
- Ensino superior completo ou em andamento;
- Conhecimento em informática, software de gestão empresarial, emissão de nota fiscal eletrônica e rotinas administrativas;
- Residir no Rio Grande do Sul ou em Santa Catarina.
- Conhecimento em customer experience e/ou customer success;
- Conhecimento em rotinas de e-commerce, sistemas logísticos, rotinas de vendas em marketplaces (como Mercado Livre, por exemplo).
Benefits:
- Convênio médico;
- Convênio odontológico;
- Vale-refeição ou vale-alimentação;
- Auxílio-creche;
- Programa de participação de lucros-PPR;
- Day Off no mês de aniversário;
- Seguro de vida;
- Wellhub;
- Zenklub (psicoterapia/atendimento nutricional);
- Licença-maternidade de 6 meses e paternidade de 20 dias;
- Auxílio-educação e auxílio-idiomas.
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