Analista de Suporte, Júnior
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Job Description
Júnior Support Analyst at Sensedia responsible for supporting Open X initiatives and troubleshooting API integrations. Engage with users and improve their experience through technical assistance.
Responsibilities:
- Sustentar as nossas iniciativas Open X (Finance e Insurance), organizando as demandas abertas
- Buscar sempre agilidade nas análises e precisão no atendimento
- Tratar os diversos desafios que são propostos no dia a dia
- Acompanhar o desempenho da plataforma da Sensedia e addons
- Testar fluxos de APIs ou debugando o código
- Repassar conhecimento para melhorar a experiência de uso do cliente
- Desenvolver conteúdos para divulgação das funcionalidades
Requirements:
- Experiência com alguma linguagem de programação e scripts (ex. Java, JavaScript, python)
- Capacidade de análise e troubleshooting a sistemas críticos
- Conhecimento dos conceitos e práticas sobre APIs utilizando padrões de design RestFul
- Conhecimentos do protocolo HTTP, seus verbos e Response Codes
- Conhecimento de Ferramentas de Testes Funcionais de APIs (Postman e cURL)
- Conhecimento em ferramentas de gerenciamento de tickets (Zendesk, Jira, etc)
- Comunicação clara e assertiva
- Conhecimento no ramo financeiro ou de seguradoras
- Conhecimento básico de Cloud (Preferencialmente AWS)
- Conhecimento básico de Certificado SSL
- Conhecimentos sobre documentação de APIs utilizando OpenAPI Specification (Swagger) e fluxos de negócio
- Conhecimento ferramenta de versionamento (Git, Bitbucket, etc)
- Conhecimento de Linux (RedHat, CentOS, Ubuntu, Debian, etc)
- Experiência com desenvolvimento de rotinas de automação
- Idiomas: Inglês e Espanhol
Benefits:
- Vale Refeição/Vale Alimentação (Cartão Flash benefícios)
- Plano de Saúde
- Plano Odontológico
- Seguro de Vida
- PPR
- TotalPass
- Auxílio Creche
- Programa Well-Being (destinado para saúde física e mental)
- Universidade Corporativa (nossa #SensediaAcademy), com diversas trilhas de desenvolvimento
- Parceiros culturais e educacionais, com descontos especiais
- Licença maternidade e licença paternidade estendida
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