Analista de Suporte, Sistemas Junior
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Job Description
NEXDOM Healthtech busca Analista de Suporte Sistemas Junior para lidar com incidentes de sistema. O candidato ideal deve ter experiência em suporte técnico e comunicação ativa.
Responsibilities:
- Prestar suporte na identificação e solução de incidentes e/ou problemas nos sistemas NEXDOM
- Esclarecer dúvidas sobre funcionalidades dos sistemas.
- Sugerir melhorias de fluxos e processos com base nos atendimentos prestados.
- Manter comunicação ativa durante os atendimentos via chat, e-mail, telefone e demais canais.
- Reclassificar a severidade e o tipo de chamado, garantindo o fluxo correto de atendimento.
- Registrar de forma completa a evolução e solução dos chamados, permitindo acompanhamento pelo solicitante.
- Atuar com base em evidências dos incidentes, buscando atendimento assertivo.
- Contribuir com a manutenção da biblioteca de pesquisa e gestão do conhecimento.
- Cumprir e propor melhorias nos fluxos e diretrizes internos.
- Compartilhar conhecimento com a equipe e manter atuação harmônica com os colegas.
- Prestar atendimento com respeito, profissionalismo e empatia, visando uma experiência positiva.
- Demonstrar escuta ativa, empática e objetiva com foco na resolução de problemas.
- Executar outras atividades correlatas conforme solicitação da liderança.
- Atuar sob orientação e supervisão próxima e contínua.
- Manter-se atualizado com procedimentos, treinamentos e certificações da área.
- Garantir o tratamento de chamados dentro do SLA acordado.
- Interagir com áreas solucionadoras para tratativas conjuntas.
- Estudar e analisar as demandas, encaminhando-as se necessário.
Requirements:
- Ensino Superior em curso em Sistemas de Informação, Engenharia da Computação, Tecnologia da Informação ou áreas correlatas.
- Mínimo de 1 ano de atuação com suporte a sistemas, atendimento técnico ou áreas correlatas.
Benefits:
- Plano de Saúde para você e dependentes (sem mensalidade 👀)
- Plano Odontológico para você e dependentes (sem mensalidade 👀)
- Vale Alimentação/Refeição
- Totalpass
- Programa de Saúde Emocional para você e seus dependentes
- Seguro de Vida
- Day off no mês do aniversário
- Bolsa de estudos
- Auxílio Home Office
- Vale transporte
- Auxílio Estacionamento
- Flexibilidade de trabalho híbrido ou remoto.
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