Analista de Suporte Técnico Júnior – PCD
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Job Description
Junior Technical Support Analyst providing assistance to Omie customers via chat and phone. Ensuring customer satisfaction by resolving technical inquiries and guiding users efficiently.
Responsibilities:
- Prestar atendimento via chat e telefone ao cliente Omie com o objetivo de sanar as dúvidas do cliente;
- Realizar acesso remoto à máquina de clientes com o objetivo de sanar as dúvidas do cliente;
- Criar passo a passos de procedimentos feitos no sistema em formato de imagens e textos ou vídeos com o objetivo de sanar as dúvidas do cliente
- Encaminhar problemas sistêmicos e problemas aparentemente sem solução ao time de Especialistas de produtos para validação e resolução de problemas;
- Redirecionar a outros setores qualquer chat ou telefone que não seja de sua área de atuação, para ajudar o cliente a resolver seu problema no lugar correto;
- Realizar o atendimento de chats com teor de Rejeição de notas fiscais, via chat e telefone visando um atendimento mais especializado.
Requirements:
- Desejável ensino superior cursando;
- Desejável conhecimento no sistema Omie;
- Desejável: Pacote Office;
- Desejável experiência de 2 anos de estagiário ou assistente.
Benefits:
- Benefício Flexível/VR: R$ 45,00/dia útil.
- Auxílio Home office.
- Precisa trabalhar presencialmente? Nós temos vale-transporte. E para você que vem de trem/metrô disponibilizamos um fretado na estação para deslocamento até o escritório.
- Plano de saúde Bradesco.
- Plano odontológico Amil Dental.
- Auxílio Farmácia.
- Auxílio-creche.
- Day off de aniversário, para você comemorar como quiser!
- Para manter a saúde e o bem-estar físico em dia, contamos com Apps parceiros de academias credenciadas.
- Para relaxar e cuidar da saúde mental, temos parcerias com plataformas de terapia e meditação online.
- Parceria com o SESC - Credencial Plena
- Descontos exclusivos nas melhores faculdades e instituições de ensino, voltados para cursos de graduação, pós-graduação e MBA. Além de disponibilizarmos o Omie Academy gratuito para colaboradores.
- Parceria com cursos de English in Company.
- Programa de descontos em seguros.
- Swile Shop: plataforma de descontos exclusivos.
- Parceria com a Dell: cupons de até R$ 2.000,00.
- PPRL.
- Benefícios de Viagens.
- Seguro de vida.
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