Analyst, Fraud/Loss Prevention
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Job Description
Manual Review Fraud Agent performing fraud detection duties including transaction reviews and customer verification. Role involves customer interaction and requires strong analytical skills.
Responsibilities:
- Complete order screening accurately and in a timely manner
- Identifying valid or fraudulent transactions
- Contacting customers via telephone to verify purchases
- Position does require regular inbound and outbound customer interaction via phone
- Identify and communicate potential process improvements in the fraud processes as needed
- Identify fraud patterns and communicate across team and to management
- Monitoring voicemail, e-mail, messages, and related information for support inquiries
- Maintain effective working relationships across internal and external departments, as necessary
Requirements:
- At least two or more years of full-time work experience
- Preferably with at least one year of experience in a customer service or call center role
- Experience in ecommerce, online payments, credit card processing, fraud screening, law enforcement, or online investigations is a plus
- Must have strong written and verbal communication skills
- Typing ability
- Professional telephone manner
- Must be detail oriented with strong analytical and organizational skills
- Extremely proactive and naturally inquisitive
- Ability to understand multiple systems and processes
- Ability to work effectively in a fast-paced, rapid changing environment
- Ability to work independently with little supervision
- Must be reliable, punctual, and have outstanding attendance
- Requires open availability to accommodate a 5-day workweek to include Saturday and/or Sunday and holidays
- High school or equivalent needed
- Bachelor’s degree a plus
Benefits:
- Medical, vision, dental and mental health benefits for you and your family
- Free concert tickets
- Generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match
- Stock reimbursement program
- New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live
- Tuition reimbursement
- Student loan repayment
- Volunteer time off
- Crowdfunding match
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