Application Support Liaison, PACE, Rx Kiosks
Posted 19ds ago
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Job Description
Application Support Liaison bridging business, engineering, and IT support for AnewHealth’s PACE and pharmacy kiosk solutions. Coordinating incidents, onsite client support, deployments, and service improvements.
Responsibilities:
- Serve as the primary contact between business units and technical support teams
- Ensure application support services and engineering solutions meet established user expectations
- Coordinate cross-functional teams to resolve high-priority, business-impacting incidents
- Provide clear, non-technical status updates to business stakeholders during outages
- Analyze support ticket trends to identify systemic operational issues
- Gather business feedback to improve application usability and support
- Monitor application changes and communicate impacts and expectations
- Conduct onsite visits to client locations or regional offices
- Provide hands-on troubleshooting and technical support to end-users during site visits
- Observe software usage to identify user friction points, workflow bottlenecks, and system inefficiencies
- Build trust, manage expectations, and maintain satisfaction as the visible face of IT
- Identify opportunities to automate business support workflows
- Coordinate business readiness and hypercare support for new application deployments
- Keep business-facing support documentation and training materials updated
- Perform other duties as assigned
Requirements:
- BS in Computer Science, Information Systems, Engineering, or equivalent
- 2+ years of experience in healthcare IT application support or systems analysis
- Minimum of 1–2 years directly supporting a PACE organization or working extensively with specialized PACE EHR software
- Technical experience with Automated Prescription Kiosks such as ARxium, StatSafe, and/or ESI
- Proficiency with healthcare software and terminologies
- Strong analytical, organizational, problem-solving, and attention-to-detail skills
- Exceptional communication skills and ability to translate complex technical issues into strategic business impacts for executive audiences
- Flexible and adaptable to change
- Internal drive, self-motivation, teamwork, and action- and results-oriented approach
- Ability to handle stress and prioritize multiple issues in a fast-paced environment
- Ability to travel up to 40% of the time
- Applicants must be eligible to work in this country
Benefits:
- Medical, dental, and vision coverage
- Flexible spending
- Company-paid life insurance
- Short-term disability
- Voluntary benefits
- 401(k)
- Paid Time Off
- Paid holidays
- Flexible remote position
- Opportunity to work with new technologies and advance personal skillset
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