Platform Specialist – SaaS/Application Support
Posted 1hrs ago
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Job Description
Profound Platform Specialist supporting enterprise SaaS applications for Expleo, a global engineering and technology consultancy. Troubleshooting integrations, APIs, data issues, and business-critical application incidents remotely from Portugal.
Responsibilities:
- Provide technical and operational support for enterprise SaaS platforms
- Troubleshoot integrations, data synchronisation and system interfaces
- Troubleshoot and resolve API issues
- Perform data analysis and validation, identifying inconsistencies and anomalies
- Create and maintain reports, dashboards and analytics
- Manage user access and operational support
- Investigate and resolve application and integration issues
- Work closely with technical teams, business users and vendors to troubleshoot and resolve incidents
- Support enterprise-level platforms and business-critical applications
Requirements:
- 5+ years of professional experience in SaaS / Application Support or a similar enterprise technology environment
- Hands-on experience with Profound Platform
- Experience with Salesforce CRM integrations
- Experience with APIs and API troubleshooting
- Proven experience supporting enterprise-level platforms and business-critical applications
- Candidate must already be living in Portugal
Benefits:
- Equal opportunity employer
- Non-discrimination throughout all stages of the recruitment process
