Application System Analyst – Principal
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Job Description
Principal Epic MyChart analyst designing and optimizing patient-facing healthcare technology for Intermountain Health. Leading complex application support, projects, integrations, and stakeholder solutions.
Responsibilities:
- Support information technology applications through planning, design, implementation, maintenance, optimization, and ongoing support
- Serve as senior technical and operational leader for Epic MyChart solutions
- Design, build, optimize, and support MyChart solutions that improve patient engagement and digital access
- Configure patient-facing workflows focused on patient experience, usability, and adoption
- Support virtual care, on-demand services, pharmacy, and lab functionality
- Partner with clinical, operational, digital, and external vendor stakeholders
- Analyze and diagnose stakeholder problems and determine resolutions
- Gather, validate, and translate technology requirements into design and development specifications while providing product management
- Configure, test, install, implement, monitor, and maintain complex systems, applications, workflows, processes, and hardware
- Document and recommend workflow changes and technical/functional designs
- Troubleshoot complex incidents and problems according to service levels and department standards
- Serve as project manager for complex, cross-functional projects and manage project handoffs through governance processes
- Review team projects, create demand, manage resources, and develop remediation plans
- Mentor analysts and identify training opportunities
- Develop technical best practices and standards with peers, stakeholders, and vendors
- Follow documentation and change-management standards
- Develop training and knowledge materials for peers, end users, and team members
- Integrate electronic and mechanical hardware with software products
- Develop and understand business reporting needs
- Maintain comprehensive testing plans and scripts
- Participate in team, project, department, workgroup, subcommittee, hospital leadership, vendor, and industry meetings
- Assist with project and team budget forecasting, maintenance, adjustment, justification, and approvals
- Manage assigned IT project and initiative portfolios, aligning them with IT strategy and business priorities
- Track project benefits using KPIs and report results to senior leaders
- Provide project information to support leadership approval decisions
- Conduct service reviews with facility and medical group executives and follow up on survey results and improvement processes
- Participate in on-call and command center responsibilities
Requirements:
- Current Epic certification in Patient Experience applications such as MyChart (required), preferably through version May 2026
- Nice to have Cadence, Prelude, Welcome, Hello World, Cheers, Bedside, Care Companion, and ServiceNow experience
- Proficiency in Microsoft Office Suite, Excel (pivot tables), Visio, Project, PowerPoint, and Word
- In-depth business and application knowledge and experience
- Knowledge of system analysis and operating systems, preferably in a hospital setting
- Ability to assess needs and determine appropriate approaches through documentation
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to read and interpret industry periodicals, professional journals, technical procedures, and governmental regulations
- Ability to write reports, correspondence, and process documents
- Ability to present information and respond to inquiries or complaints
- Ability to lead projects using project-management principles and lifecycle controls
- Skills in resource planning and strategic management
- Bachelor's degree in information technology, healthcare, business, or related field is required
- Willingness/ability to certify on one or more Epic applications and maintain certification
- Additional relevant experience may substitute for lack of education upon Supervisory and HR approval
- Alternatively, eight years of work experience in a healthcare setting and applications experience, with Epic certification maintained
- Ability to participate in on-call and command center responsibilities
- Must not reside or plan to reside in California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, or Washington
Benefits:
- Generous benefits package covering programs for wellness, health, security, connection, and engagement
- Remote work options and related company equipment (for approved remote roles)
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