Area Manager
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Job Description
Area Manager responsible for sustainable sales performance and exceptional customer experience at Swarovski. Leading a diverse team, managing relationships, and adhering to company policies and standards.
Responsibilities:
- Manage sustainable sales performance within Area and ensure sales and profitability targets are met while maintaining tactical and fiscal integrity
- Create a culture focused on delivering exceptional customer experiences
- Strive for excellence in every customer interaction utilizing the service steps in the Swarovski service and sales program
- Assist store teams in building a loyal portfolio of customers by establishing strong relationships with existing customer and actively recruiting new customers to the Swarovski loyalty programs
- Be an advocate and role model, demonstrating with active passion, enthusiasm and integrity
- Manage implementation of all Swarovski policies, procedures and operational processes
- Ability to work cross functionally with a variety of different teams and leaders including executive teams
- Recruit, develop and retain best in class talents and secure a succession plan in order to meet requirements for a luxury customer experience
- Ensure all performance management standards are met, including but not limited to tracking disciplinary actions and rewarding employees where appropriate, addressing complaints and resolving problems, executing Performance reviews, and other company initiatives
Requirements:
- Minimum 4 years’ experience in store/multi-unit management
- Advanced numeracy, literacy and verbal communication skills
- Willingness to travel in the assigned area up to 100% of working time
- A solid understanding of Sales, Marketing, HR, Merchandising on retail store level
- Strong customer service focus and relationship building skills
Benefits:
- Medical Insurance Coverage
- Swarovski Employee Retirement Savings Plan
- Swarovski Employee Discounts
- Employee Assistance Program (EAP)
- Summer Flex Time
- Service Award Program
- Tuition Reimbursement Program
- Employee Referral Program
- Fitness Reimbursement Program
- Discounted Group Auto/Homeowners Insurance
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