Assistant Manager, Vacation Sales

Posted 4hrs ago

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Job Description

Assistant Manager overseeing vacation sales operations at Travel + Leisure Co. Supporting field sales team performance and guest engagement at various venues and events.

Responsibilities:

  • Support the Manager in overseeing daily field sales operations across assigned venues and events
  • Serve as a professional brand ambassador and sales leader for Travel and Leisure Vacations
  • Actively engage in face-to-face package sales, guest interaction, and vacation package promotion
  • Provide on-the-spot coaching, guidance, and feedback to Vacation Sales Agents
  • Assist with onboarding, training reinforcement, and performance development of new and existing agents
  • Ensure adherence to company policies, compliance standards, and regulatory requirements
  • Monitor individual and team performance against established production goals
  • Assist with workforce scheduling, break coverage, and event staffing logistics
  • Support setup, teardown, and overall presentation of sales booths and displays
  • Escalate guest concerns, operational issues, and compliance risks as needed
  • Responsible for travel arrangements for self and team members

Requirements:

  • High School Diploma, GED, or equivalent
  • Excellent verbal and written communication skills; must always maintain a high level of professionalism
  • Ability to effectively coach, counsel and motivate direct reports
  • Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
  • Ability to efficiently multi-task
  • Ability to negotiate effectively
  • Ability to TO/Close for VSAs
  • Ability to recruit, train and develop employees
  • Ability to lead by example
  • Detail oriented and accurate
  • Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
  • Demonstrated problem solving ability
  • Maintain up to date knowledge on all company systems such as Mainframe, Journey, Workday
  • Two (2) years marketing/sales experience required, primarily in vacation ownership industry

Benefits:

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Paid time off
  • Parental leave
  • Holidays
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure)
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program