Assistente de Assistência Técnica, PCD
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Job Description
Assistente de Assistência Técnica na área de Grid Automation, focado em suporte operacional e administrativo. Atuando com rotinas de atendimento técnico e organização de informações.
Responsibilities:
- Apoiar as rotinas operacionais e administrativas da área de assistência técnica de Grid Automation
- Receber, registrar, atualizar e acompanhar chamados, solicitações e ocorrências em sistemas e controles internos
- Direcionar demandas para os times responsáveis, de acordo com fluxos e orientações definidos
- Realizar acompanhamento do status de atendimentos, pendências, prazos e retornos aos solicitantes
- Apoiar a organização da agenda, documentação, registros e histórico dos atendimentos técnicos
- Manter bases de dados, controles, planilhas e sistemas da área atualizados e consistentes
- Dar suporte no envio, recebimento e conferência de documentos, relatórios e informações relacionadas aos atendimentos
- Atuar como ponto de apoio na interface entre clientes, equipe técnica, áreas administrativas, logística e demais áreas internas
- Apoiar o acompanhamento de materiais, equipamentos, peças ou documentos necessários para os atendimentos, conforme orientação da área
- Sinalizar pendências, atrasos, inconsistências de informação ou desvios de processo para os responsáveis
- Preparar controles e relatórios simples para acompanhamento das rotinas da área
- Contribuir para a organização dos processos e para o cumprimento dos padrões de atendimento e qualidade
- Atuação predominantemente operacional, administrativa e de suporte
- Responsabilidade por execução de rotinas estruturadas e acompanhamento de demandas da assistência técnica
- Interface com clientes internos, eventualmente clientes externos, e áreas de suporte, dentro de escopo previamente definido
Requirements:
- Ensino médio completo; desejável ensino técnico ou superior em andamento em Administração, Logística, Eletrônica, Eletrotécnica, Automação, Engenharia ou áreas correlatas
- Experiência anterior em rotinas administrativas, atendimento, suporte operacional, assistência técnica, customer service ou áreas correlatas
- Conhecimento básico em pacote Office, especialmente Excel e Outlook
- Facilidade para organização de informações, acompanhamento de demandas e atualização de controles
- Boa comunicação verbal e escrita
- Capacidade de atuar com organização, atenção aos detalhes e disciplina de execução
Benefits:
- Valorizamos um ambiente de trabalho inclusivo, acessível e respeitoso
- Incentivamos candidaturas de profissionais com diferentes vivências, perfis e trajetórias
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