Associate Account Manager
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Job Description
Associate Account Manager managing existing customer accounts and driving renewals at Drata. Collaborating with various teams to ensure customer success and satisfaction.
Responsibilities:
- Own the commercial relationship for a large number of Upper Emerging Drata customers
- Support renewals and expansion across your book by executing established account management and negotiation frameworks
- Identify upsell and cross-sell opportunities and help move them forward on and off cycle
- Partner closely with Customer Success, Technical Support, Marketing, and leadership to remove roadblocks and improve customer outcomes
- Build trusted relationships with key stakeholders and strengthen customer engagement over time
Requirements:
- 1+ years of success in Account Management, Customer Success, Sales, or a similar customer-facing SaaS role
- Experience supporting renewals, expansion, or commercial customer conversations in a recurring revenue environment
- Strong customer management skills with the ability to uncover needs, communicate value, and build trust with multiple stakeholders
- Strong organizational and prioritization skills across a high-volume book of business
- Clear written and verbal communication skills, with the ability to tailor your message to different audiences
- A proactive, team-first approach and willingness to jump in, learn quickly, and improve how work gets done
- Curiosity around leveraging AI and modern tools to work more efficiently, improve preparation, and scale high-quality customer engagement
- Experience with tools such as Salesforce, Gong, Outreach, Clari, Catalyst, and Google Workspace is a plus
Benefits:
- Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success.
- Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents.
- Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts.
- Family Support: We offer a paid Parental Leave policy, after six months of employment.
- Growth & Development: Generous annual stipends for both professional and personal development.
- Time Off & Flexibility: We offer a flexible vacation policy, paid holidays, and other perks to recharge.
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