Associate Analyst – Central Business Office
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Job Description
Associate Analyst supporting United Airlines’ airport operations through staffing analysis, scheduling, and efficiency improvements. Collaborating with station leaders across domestic line stations.
Responsibilities:
- Analyze FTE authorizations, station-specific challenges, future flight schedules, and staffing levels to identify operational needs and risks
- Collaborate with station leaders to determine accurate staffing minimums compliant with company standards and station-specific needs
- Monitor and communicate short-term overtime needs and AUTO opportunities
- Implement staffing solutions, including temporary upgrades, shift adjustments, and moving staff between work areas
- Create bids with efficient shift times, even daily coverage, and sufficient relief lines to support outages and schedule changes
- Act as a subject matter expert and roll out changes consistently across all locations
- Assist with training on new processes, including the eTA vacation app, holiday reduction sign-ups, OT hiring timeline, and AO Dashboard
- Support the Central Business Office, primarily focused on domestic line stations
- Support field leaders on station performance, efficiency, and short- and long-term scheduling needs
- Ensure stations meet budget and efficiency goals
Requirements:
- Associate degree or 2 years of relevant work experience
- 2+ years of experience in Airport operations
- 1+ year experience in staffing/scheduling for Airport Operations
- Proficient with eTA management/administrative functionality
- Familiar with IAM Contract
- Advanced Excel skills
- Microsoft Office proficiency
- Strong verbal and written communication skills
- Demonstrated time management and multitasking skills
- Ability to work in a fast-paced and deadline-driven environment
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- Bachelor's degree preferred
- Shift Bid creation experience preferred
- Line Station operational knowledge preferred
- General Resource Planning knowledge preferred
- Budget analysis and overtime management skills preferred
- Understanding of generative AI capabilities and limitations, including responsible use, data privacy, and security
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accident and disability coverage
- Parental leave
- Employee assistance program
- Commuter benefits
- Paid holidays
- Paid time off
- 401(k)
- Flight privileges
- Bonus and/or long-term incentive compensation awards
- Career growth opportunities
- Health and wellness benefits
- Travel opportunities using United’s extensive route network
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