Associate IT Support Specialist
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Job Description
IT Support Specialist providing application support for Thrivent, a membership-owned financial services organization. Troubleshooting incidents, validating systems, and supporting users and IT partners.
Responsibilities:
- Provide first on-call support for supported software applications
- Assist with validation, maintenance, and project work for supported systems
- Troubleshoot, resolve, and document issues with supported systems
- Register and classify incidents and promptly restore or analyze failed IT services
- Escalate unresolved issues to more senior support
- Provide data to users, business partners, and IT partners to resolve major incidents and problems
- Perform function and data validations for supported software applications
- Ensure technology readiness and appropriate solutions for business needs
- Provide troubleshooting and incident management for supported applications or processes
- Document incident resolutions and procedures
- Install software and computer peripherals for users
- Provide work direction to junior members
- May lead or participate in ITIL roles and processes
Requirements:
- Associate degree or equivalent experience in computer science, business, mathematics, or a related field
- Typically less than 2 years of applicable experience
- Understanding of installation, configuration, and troubleshooting processes for software, hardware, and networking equipment
- Understanding of Thrivent’s technology capabilities
- Preferred: Bachelor’s degree or equivalent experience in computer science, business, mathematics, or a related field
- Preferred: 2+ years of experience in a technology-related field
- Skills in learning agility, service orientation, collaboration, analytical thinking, technology architecture, and technology standards, procedures, and policies
- Strong customer service, facilitation, communication, and critical thinking skills
- Ability to solve complex problems
- Project leadership and interpersonal skills, including active listening and customer care
Benefits:
- Various bonuses, including annual or long-term incentives
- Medical, dental, and vision insurance
- Health savings account
- Flexible spending account
- 401k
- Pension
- Life and accidental death and dismemberment insurance
- Disability insurance
- Supplemental protection insurance
- 20 days of Paid Time Off each year
- Sick and Safe Time
- 10 paid company holidays
- Volunteer Time Off
- Paid parental leave
- EAP
- Well-being benefits
- Other employee benefits
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