Associate Member Advocate
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Job Description
Seasonal Member Advocate supporting eHealth health-insurance customers through post-enrollment service. Handling inbound and outbound calls, plan questions, enrollment verification, and member issue resolution.
Responsibilities:
- Handle inbound customer service calls from existing members
- Address questions about member plans and resolve issues between carriers and members
- Provide information about complimentary services
- Verify enrollment of new clients and complete post-enrollment activities
- Identify and resolve member issues efficiently and effectively
- Explain plan benefits and how members can use them
- Make outbound calls using a dialer
- Assist members with utilizing plan benefits
- Accurately use on-screen scripts and provided tools to find client information and answer plan questions
- Document notes and interaction outcomes efficiently
- Demonstrate eHealth’s values in behaviors, practices, and decisions
Requirements:
- Previous customer service experience, preferably in a call center or similar environment
- Ability to handle high call volumes and manage multiple tasks simultaneously
- Proficiency in using a dialer and other computer applications
- High speed hardwired home internet connection with 50 Mbps download and 10 Mbps upload
- High level of integrity and customer focus
- Comfortable with desktop computers, including knowledge of Office applications and web browsing
- Ability to work any shift between 5:00AM PST and 6:00PM PST
- Ability to work extended hours and overtime during the Annual Enrollment Period
- Must be able to work Saturdays and Sundays
- Strong organizational, interpersonal, and communication skills
Benefits:
- Competitive hourly wage
- Comprehensive training and support
- A Positive and collaborative work environment
- The opportunity to make a meaningful impact on our member community
- Annual performance bonus
- Array of benefits designed to support employees’ personal and professional wellness
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