Associate Team Lead – Outbound Sales
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Job Description
Lead Outbound Sales team for Expertise.com, guiding agents to deliver scheduling services. Focus on coaching and performance assessment in a remote work environment.
Responsibilities:
- Lead a team of Outbound Sales agents
- Deliver matching and scheduling services through outbound calls and messages
- Engage agents in meaningful coaching sessions
- Assess agent calls and provide calibration directions
- Complete performance assessments with accuracy and actionable steps
- Document coaching and assessments with clarity and timeliness
- Initiate workplace changes to meet project expectations
Requirements:
- At least 2 years of BPO Leadership experience
- Recent experience within the last 5 years preferred
- Experience in a work-from-home environment
- Strong customer service skills
- Proven track record in sales
- Advanced to expert written and verbal communication skills
- Salesforce knowledge is a plus
Benefits:
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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