Associate, Trust & Safety – Malayalam
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Job Description
Associate in Trust & Safety role at Eaze reviewing and moderating community interactions for user safety. Responsible for upholding community guidelines and enhancing platform integrity.
Responsibilities:
- Review and moderate audio, chat, and user interactions in line with Eaze's community guidelines and safety policies.
- Identify, investigate, and take appropriate action on abusive, harmful, fraudulent, or policy-violating content and behavior.
- Escalate high-risk or sensitive cases to the relevant internal teams for timely resolution.
- Review user reports, appeals, and flagged conversations to ensure fair and consistent moderation decisions.
- Conduct quality audits of moderated conversations and maintain accurate moderation records.
- Monitor moderation trends and provide insights to improve platform safety, policies, and user experience.
- Collaborate with Product, Operations, Quality, and Trust & Safety teams to strengthen moderation processes.
- Handle sensitive content with professionalism, empathy, and confidentiality while adhering to platform standards.
Requirements:
- Bachelor's degree in any discipline.
- 1–2 years of experience in Trust & Safety, Content Moderation, Community Moderation, Quality Audit, Customer Support, or similar roles.
- Strong understanding of online safety, community guidelines, and content moderation practices.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong verbal and written communication skills.
- Proficiency in English and Malayalam (Read, Write & Speak mandatory).
- Comfortable reviewing sensitive or emotionally challenging content while maintaining objectivity and professionalism.
- Working knowledge of Microsoft Excel, CRM tools, and moderation or ticketing platforms.
- High attention to detail with the ability to make consistent moderation decisions in a fast-paced environment.
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