Associate Vice President, Philanthropy Data – Systems
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Job Description
Associate Vice President leading philanthropy data and systems initiatives at City of Hope. Driving CRM strategy, data governance, and training across the organization.
Responsibilities:
- Lead and develop high-performing teams across CRM, business analysis, data governance, data management, and training functions.
- Establish and steward philanthropy-wide data governance frameworks that ensure data accuracy, consistency, reliability, and accessibility.
- Partner closely with Enterprise Technology Group and business stakeholders to align philanthropy technology strategies with enterprise priorities.
- Drive CRM and fundraising platform strategy, optimization, integration, and long-term roadmap development.
- Chair philanthropy data and systems governance processes, including prioritization, standards, release readiness, and operational compliance.
- Oversee philanthropy training, user enablement, onboarding, and change management programs to increase adoption and data fluency.
- Manage budgets, vendor relationships, consulting engagements, and technology investments to ensure measurable business outcomes.
- Translate fundraising and operational objectives into technology, analytics, and business solutions that support growth and performance.
- Establish executive reporting, success metrics, and organizational dashboards to support strategic decision making.
- Influence senior leaders across Philanthropy, Technology, Finance, and Compliance to deliver enterprise-ready fundraising capabilities.
Requirements:
- Master’s degree in Operations Management, Information Management, Data Science, or a related field.
- 10+ years of progressive leadership experience in philanthropy operations, development services, data governance, business analysis, fundraising systems, or related functions.
- 7+ years of people leadership experience with demonstrated success building and developing high-performing teams.
- Deep understanding of fundraising operations, pipeline development, donor engagement, gift management, and donor-centric cultures.
- Experience leading large-scale operational builds, systems implementations, and organizational transformation initiatives.
- Expertise with Blackbaud CRM, Salesforce, or similar enterprise CRM platforms.
- Experience developing and executing data governance, analytics, and business intelligence strategies.
- Strong project management, strategic planning, communication, and stakeholder management skills.
- Demonstrated success working in complex healthcare, academic medicine, higher education, or similarly matrixed environments.
- Ability to influence senior leaders, drive change, and successfully manage cross-functional priorities.
- Commitment to collaboration, operational excellence, diversity, equity, inclusion, and continuous improvement.
- Preferred experience supporting healthcare philanthropy, academic medical centers, or hospital systems.
Benefits:
- Comprehensive Benefits
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