Automotive Technical Support Specialist, Dutch Speaker
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Job Description
Automotive Technical Helpdesk Specialist supporting MSX clients by diagnosing vehicle and EV issues. Guiding European repairers through repairs, documentation, and technical escalations.
Responsibilities:
- Provide technical support across various systems, focusing on diagnostics and root cause analysis
- Resolve technical inquiries from Customer Dealers and internal teams
- Guide dealers through repair processes and ensure accurate case documentation
- Collaborate with dealer technicians and internal agents to resolve complex technical issues
- Document cases and technical data in internal systems
- Coordinate Field Engineer visits
- Engage in training and product knowledge exchange
- Collaborate with engineers, project managers, and dealership staff to share insights and trends
- Occasionally conduct vehicle testing and servicing arrangements
- Escalate cases when necessary, ensuring all relevant information is included and properly documented
- Contribute to customer satisfaction by delivering high-quality diagnostic and repair support
Requirements:
- At least 5 years of automotive experience, ideally in a senior dealership workshop role
- Degree in automotive technology or equivalent technical education
- Strong knowledge of vehicle mechanics and EV
- Experience using diagnostic tools
- HV certification, such as HV EV Specialist, DGUV L2+, or IMI Level 4, is a strong advantage
- Analytical, organized, and customer-focused mindset
- Fluency in Dutch and English
- Completion of a general automotive diagnostics competence test/evaluation during recruitment
Benefits:
- Remote work / home-based workplace
- Equal opportunities employer
- Disability Confident scheme: interviews for disabled applicants who meet the minimum criteria
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