Automotive Warranty Auditor, Mobile
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Job Description
Auditeur itinérant chez MSX International, spécialisé dans les processus après-vente et dossiers de garantie automobile. Audits terrain et plans d'action auprès des concessions françaises.
Responsibilities:
- Analyze automotive after-sales processes and verify the compliance of warranty claims at dealerships
- Assess the compliance of repairs and document management against the manufacturer’s standards
- Collect data, plan field visits, and prioritize key areas for review
- Conduct dealership audits covering repair orders, replaced parts, and manufacturer procedures
- Identify non-compliance, billing/claim-handling discrepancies, and opportunities for improvement
- Explain discrepancies to Warranty and After-Sales Managers and provide recommendations
- Co-develop an action plan with the After-Sales Manager
- Present audit findings and the action plan to dealership management
- Ensure accurate reporting and respond to consulting requests from the dealer and dealership network
Requirements:
- Background in automotive after-sales, such as automotive mechanics/vehicle maintenance, after-sales engineering, quality/auditing, service management, or after-sales management
- Strong automotive mechanical and technical knowledge
- Proficiency with IT tools and Excel, including tracking and dashboards
- Excellent communication, teaching, and diplomacy skills
- Rigorous and analytical approach
- Self-motivated, autonomous, and able to work effectively in a team
- Full, valid Category B driver’s license
- Enjoy working in the field and be available for regular travel
- This position is not intended for financial or accounting audit profiles
Benefits:
- Company car, with travel expenses covered
- Paid vacation and RTT days
- Health and disability insurance
- Works council benefits
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