Automotive Warranty Auditor, Mobile
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Job Description
Auditeur garantie automobile itinérant chez MSX International, soutenant les marques automobiles mondiales. Audit des processus après-vente et dossiers de garantie dans les concessions françaises.
Responsibilities:
- Analyze automotive after-sales processes
- Assess the compliance of work performed and document management at dealerships against manufacturer standards
- Collect case data, plan on-site activities, and identify priority control points
- Conduct dealership audits and review repair files, replaced parts, and manufacturer procedures
- Identify non-compliance, billing/coverage anomalies, and opportunities for operational improvement
- Explain observed anomalies to Warranty and After-Sales Managers and provide practical recommendations
- Develop, together with the After-Sales Manager, a roadmap focused on resolving discrepancies and improving site performance
- Present and support the audit findings and action plan before dealership management
- Provide accurate reporting and respond to advisory requests from the dealer and dealership network
Requirements:
- Background in the automotive after-sales sector (automotive mechanics/vehicle maintenance, after-sales engineering, quality/auditing, service management, or after-sales management)
- Strong automotive mechanical and technical knowledge, enabling analysis of the consistency of repair and service records
- Proficiency with IT tools and Excel (tracking and dashboards)
- Strong communication, coaching, and diplomatic skills
- Rigorous, detail-oriented, and analytical approach
- Ability to work independently and as part of a team
- Valid Category B driver's license
- Enjoys field-based work and is available for regular travel
- This role focuses on automotive technical matters and processes and is not intended for financial or accounting audit profiles
Benefits:
- Company vehicle, with travel expenses covered
- Paid vacation and RTT days
- Health and disability insurance
- Works Council (CSE) benefits
- Permanent contract, 39 hours per week
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