BI Support Lead
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Job Description
Lead BI Support role focusing on user feedback, team collaboration, and driving BI tool adoption. Managing analytics community while mentoring staff and developing training programs.
Responsibilities:
- Leads communication and change‑management for BI launches and updates, gather user feedback, and relay insights to BI product and engineering teams.
- Collaborates with Support and BI development teams to ensure smooth transition of BI Products to production.
- Drives adoption of BI tools, datasets, and models across the enterprise.
- Manages and moderates the company-wide analytics community and the Engage channel.
- Develops and deliver scalable BI training and enablement programs.
- Diagnoses and resolves complex issues, often touching multiple teams and departments.
- Ensures adherence to BI governance, standards, and development best practices.
- Mentors mid-level and entry-level support staff in their day-to-day work.
Requirements:
- Typically requires BS/BA in a related discipline.
- Generally 8+ years of experience in a related field OR MS/MA and generally 5+ years of experience in a related field.
- Certification is required in some areas.
- 8+ years of experience in roles supporting enterprise systems, analytics tools, or business processes.
- Hands‑on experience with Power BI, including datasets, models, and report usage.
- Expertise in creating clear, user‑friendly process documentation, FAQs, job aids, and recorded demos that support both technical and non‑technical audiences.
- Change Management Experience driving user adoption of new systems, analytics platforms, or data products through structured communication, training, and engagement strategies.
- Strong analytical and problem‑solving abilities, with the capability to guide others in interpreting data, exploring tools, and applying analytical techniques.
- Familiarity with BI concepts, including data roadmaps, enterprise datasets, and data governance principles.
- Demonstrated ability to work with cross‑functional teams, supporting rollout planning, user readiness, and community engagement for enterprise tools or processes.
- Excellent communication and storytelling skills with the ability to influence stakeholders and spark interest in data‑driven practices.
- Experience enabling or mentoring power users in analytics environments.
- Knowledge of collaboration platforms (e.g., Microsoft Teams, Viva Engage) used for knowledge sharing.
- Ability to create engaging recorded demos, tutorials, and multi‑session training series for analytics tools.
Benefits:
- None specified
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