Bilingual Call Center Representative, Spanish – English
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Job Description
Bilingual collections call-center representative supporting Propel’s AI-driven fintech platform for underserved consumers. Managing customer accounts in arrears through high-volume inbound and outbound calls.
Responsibilities:
- Respond to inbound and outbound inquiries via multiple communication channels
- Use multiple web-based applications for investigation and verification
- Answer customer questions
- Cure and rehabilitate customer accounts in arrears
- Communicate the appropriate course of action to clients in a kind and professional manner
- Build customer confidence in the company's services
- Complete follow-up calls on non-responsive accounts
- Work as a team to achieve group and individual goals
Requirements:
- Strong work ethic with a passion for delivering outstanding customer service
- Ability to prioritize workload and handle a large volume of calls while maintaining a professional and personable approach
- Detail-oriented
- Excellent communication skills
- Spanish skills are an advantage
- Previous call center/collections experience is helpful but not required; considered an asset
- Comfortable using multiple web-based applications for investigation and verification
- Availability for the standard schedule: Tuesday–Friday 1–9 pm and Saturday 10 am–6 pm
Benefits:
- Growth and opportunity; promotion from within
- Incredible company culture
- Competitive salary
- Health benefits
- Comprehensive vacation package
- Group health and dental benefits
- Group RRSP program
- Support for new parents
- Diverse and inclusive workplace
- Potential eligibility for performance-based incentive programs, including bonuses and commissions
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