Bilingual Customer Service
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Bilingual Customer Service Professional handling inbound calls for Qualfon’s phone services and inmate-account support. Working remotely from Texas while documenting interactions and resolving customer concerns.
Responsibilities:
- Respond to inbound service telephone inquiries and address customer questions politely
- Forward specific inquiries as directed for priority resolution
- Document each customer encounter and resolution in the computer tracking system
- Provide support for phone services
- Facilitate the addition of funds to inmate accounts
- Maintain a friendly and professional demeanor while meeting customer requests and concerns
- Work independently and adhere to the assigned schedule
- Multitask across several computer applications while conversing with customers
Requirements:
- Fluent in both English and Spanish, verbally and in writing
- One year of previous call center experience
- Strong communication skills in English and Spanish
- Ability to attend 100% of the classroom training program
- Ability to meet or exceed performance goals
- Ability to work in a time-sensitive, fast-paced environment
- Computer savvy and able to resolve minor technical issues with minimal assistance
- Self-motivated and able to work independently with minimal assistance
- Ability to multitask across several computer applications while holding a customer conversation
- Must work from Texas
- Desktop or laptop compatible with Windows 11; Apple/Mac, tablets, smart devices, Windows Mini PCs, Chromebooks, and Android systems are not compatible
- Computer must have at least 8GB RAM and an i3 4th-generation-or-better processor
- Two computer monitors required
- USB headset with noise-canceling microphone; 3.5 mm and gaming-style headsets are not approved
- High-speed internet via wired Ethernet; Wi-Fi, satellite, hotspot, and mobile broadband connections are not allowed
- Internet upload speed of 25 Mbps and download speed of 50 Mbps
- Internet service provider must be highly stable with 1% or less packet loss
- Latency under 100ms
- Available cell phone or tablet meeting Android 8.0+ or iOS 14+ requirements
- Must install Microsoft Authenticator (MFA) application required by Qualfon IT
Benefits:
- Virtual paid training from home in Texas
Similar Jobs
German Customer Service Representative
Customer Service Representative für Online-Werbetreibende bei TP, Weltmarktführer im digitalen Business Process Outsourcing. Betreuung über Telefon, Chat, E-Mail und Termine sowie Unterstützung bei Kampagnen und Anzeigenperformance.
Senior Customer Support Specialist
Senior Protractor Support Representative resolving complex issues for Vehlo’s automotive repair-shop software customers. Mentoring support staff and partnering with Product and Engineering on platform improvements.
Customer Care Specialist, Dutch Speaking
Customer Care Specialist supporting Dutch-speaking customers for Finom’s all-in-one financial platform. Resolving complex issues across phone, chat, and email while creating loyal customer advocates.
Field Support Representative
Field Service Representative installing, repairing, and supporting PROCEPT’s surgical robotics equipment across the DC/Delaware/Virginia/Maryland region. Providing onsite and remote technical support while troubleshooting customer systems and collaborating cross-functionally.
Sales Support Specialist
Sales Support Specialist managing orders, renewals, licenses, and CRM data for GibbsCAM CAM and metrology software. Coordinating sales operations to improve customer delivery and manufacturing software growth.
Customer Service Representative – Print Production
Minted, a marketplace for independent artists, seeks a remote Print Quality Resolution Assistant. Resolving customer print issues, troubleshooting design files, and processing replacement orders during the 2026 holiday season.
Senior Accounting Support Specialist
Senior accounting support specialist training Milliman employees on proprietary timesheet and billing systems. Supporting invoicing, month-end close, treasury, and electronic payment processes.
Supervisor, Customer Care Center – Digital Banking
Forbright Bank digital banking supervisor leading 15–17 customer care advocates. Coaching teams, managing KPIs, resolving escalations, and supporting call-center strategy.
Dutch-English Customer Service Specialist
Dutch-English customer service associate supporting Booking.com travelers and accommodation partners remotely in Greece. Resolving booking questions, modifications, rates, availability, and partner-service issues via voice, chat, and email.
Customer Support Agent
Customer Support Agent providing product information and resolving complex inquiries for Research Solutions’ AI-powered research software. Supporting researchers and intellectual property workflows through phone and remote customer care.
Scoring Support Specialist
Remote seasonal specialist supporting judges, scoring questions, training, and event operations for Varsity Spirit’s cheer and dance competitions. Coordinating staffing, travel, compliance, and post-event scoring issues.
Senior Safety & PV Ops Specialist – Technology Support, ARGUS Console, Veeva Safety
Senior PV technology support specialist at Syneos Health, a life sciences services company accelerating drug development and commercialization. Supporting Argus/Veeva safety platforms, regulated operations, and system improvements.
Learner Compliance Specialist III, Credential Support
Credentialing specialist managing compliance for up to 450 newly admitted learners at an educational institution. Guiding documentation, screenings, systems navigation, and corrective actions.
Freelance Game Player Support Agent
Russian-speaking Player Support Agent supporting gamers and game communities for TransPerfect Gaming. Resolving player issues through ticketing and social platforms while tracking trends and meeting support KPIs.
Game Player Support Agent
Russian-speaking Player Support Agent handling player requests for TransPerfect Gaming’s global game-support services. Resolving issues, enforcing community rules, and reporting game trends across multicultural gaming projects.
Clinical Support Specialist
Clinical Support Specialist educating U.S. diabetes patients and healthcare professionals on Tandem insulin pumps and glucose monitoring systems. Providing escalated clinical support, remote training, and diabetes technology education.
Call Center Representative – Medicaid Member Support
Call Center Representative providing Medicaid member support for South Carolina residents. Handling inquiries, assisting with applications, and resolving concerns in a call center environment.
Customer Service Specialist
Customer Service Specialist providing technical support and assistance to customers of Propeller's geospatial products. Collaborating with cross-functional teams for optimal user experience and operational efficiency.
Customer Experience Associate II
Customer Experience Associate responsible for performing business support and technical work. Assesses calls, identifies customer needs, and performs routine call center activities.
Customer Support Team Lead
Lead Customer Support Team at OBRIO within the General Support unit managing 40+ agents and driving quality assurance. Focus on strategic developments and AI integrations within customer support processes.