Armenian-English Bilingual Healthcare Customer Service Representative
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Job Description
Bilingual healthcare customer service representative supporting California consumers with benefit questions for TTEC. Answering calls, researching systems, and explaining healthcare options remotely from a home workspace.
Responsibilities:
- Answer incoming calls from customers
- Engage thoughtfully with customers to understand their needs
- Conduct research across multiple systems to resolve questions
- Provide clear, accurate information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
- Follow a set schedule, including designated breaks and lunches
- Contribute to the success of the customer experience and the overall success of the team
- Report to a Team Lead
Requirements:
- At least 6 months of customer service experience
- Bilingual in English and Armenian
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer’s needs
- Comfort working with computer systems and Windows based applications
- A distraction free, designated home workspace
- A secure, high speed wired internet connection (minimum 25 mbps)
- Webcam participation during instructor-led TTEC and client-required training
- Ability to follow a set schedule, including designated breaks and lunches
Benefits:
- Supportive of your career and professional development
- Inclusive, community minded culture where giving back is encouraged
- Access to individualized coaching and thousands of free courses
- Base hourly wage starting at $21.65
- PTO
- Tuition reimbursement
- Health and wellness incentives
- Instructor-led online training
- Webcam-enabled training and coaching sessions
- Healthy benefits package based on position
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