Customer Support Representative, On-Call, Afternoon/Evening Shift
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Job Description
Remote Customer Support Representative assisting hospitality guests with inquiries and issues. Handling evening on-call shifts, case resolution, and coordination with internal teams and partners.
Responsibilities:
- Serve as the primary point of contact for guest inquiries, requests, and issues across multiple communication channels, ensuring timely, clear, and professional responses.
- Assess guest concerns, identify appropriate solutions, and manage cases through to resolution, balancing guest satisfaction with operational requirements and company policies.
- Work closely with internal teams and external partners, as needed, to ensure issues are resolved efficiently and accurately.
- Maintain a consistently high standard of service across all guest interactions, demonstrating empathy, composure, and sound judgment, particularly in high-pressure or sensitive situations.
- Handle multiple requests simultaneously, prioritizing tasks effectively based on urgency, impact, and the overall guest experience.
Requirements:
- Excellent verbal and written communication skills, with strong interpersonal abilities in both Greek and English
- Strong time management and organizational skills, with the ability to manage multiple priorities
- Well-developed problem-solving and decision-making skills
- Ability to perform effectively in a fast-paced, dynamic environment
- High attention to detail and a genuine commitment to delivering exceptional guest service
- Customer-focused mindset with a solid understanding of hospitality service standards
- Experience in hospitality, guest relations, or other customer support roles is preferred
- Proficient use of Google Workspace (G Suite) tools
- Fluency in Greek and English is required; additional languages are a strong plus
Benefits:
- Fully remote working arrangement, with the flexibility to work from anywhere.
- Flexible, on-call working arrangement during the shift 17.30-23.30
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