Russian-English Bilingual Healthcare Customer Service Representative
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Job Description
Customer Service Representative providing bilingual healthcare support to consumers in English and Russian. Engaging with customers to resolve healthcare benefit questions in a remote setting.
Responsibilities:
- Answer incoming calls from customers
- Engage thoughtfully with customers to understand their needs
- Conduct research across multiple systems to resolve questions
- Provide clear, accurate information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
- Follow a set schedule, including designated breaks and lunches
Requirements:
- At least 6 months of customer service experience
- Bilingual in English and Russian
- High school diploma or equivalent
- Strong empathy and patience
- Comfort working with computer systems and Windows based applications
- A secure, high speed wired internet connection (minimum 25 mbps)
Benefits:
- PTO
- Tuition reimbursement
- Health and wellness incentives
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