Bilingual Healthcare Customer Service Representative – Vietnamese, English
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Job Description
Vietnamese-English Bilingual Healthcare Customer Service Representative providing customer support for healthcare benefits. Engaging customers thoughtfully and resolving inquiries remotely from California.
Responsibilities:
- Answer incoming calls from customers
- Engage thoughtfully with customers to understand their needs
- Conduct research across multiple systems to resolve questions
- Provide clear, accurate information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
- Follow a set schedule, including designated breaks and lunches
Requirements:
- At least 6 months of customer service experience
- Bilingual in English and Vietnamese
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer’s needs
- Comfort working with computer systems and Windows-based applications
- A secure, high-speed wired internet connection (minimum 25 mbps)
Benefits:
- Health and wellness incentives
- Paid time off (PTO)
- Tuition reimbursement
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