Bilingual Medical Customer Service Representative – Spanish/English
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Bilingual medical customer service representative supporting Spanish-speaking patients for CareXM’s remote healthcare team. Handling calls, healthcare information, triage, issue resolution, and follow-up.
Responsibilities:
- Answer incoming calls from patients and their families
- Provide support and information about healthcare services
- Triage calls and route them to the appropriate department
- Resolve customer issues in a timely and efficient manner
- Follow up with customers to ensure their satisfaction
- Serve as the primary point of contact for Spanish-speaking communities during critical healthcare touchpoints
- Provide communication, comfort, and information to patients and families
- Work remotely using a personal computer and personal workspace
Requirements:
- Must be 18 years or older
- High school diploma or GED
- 6+ months of customer service experience
- Basic computer skills
- Strong verbal and written communication skills in both English & Spanish
- Ability to work independently and as part of a team
- Ability to handle stressful situations
- Willingness to learn and grow
- Must be able to pass a background check for pre-employment screening
- Must complete a brief skills and language assessment if invited
- Internet connection; satellite broadband and mobile hotspots are not permitted
- Webcam
- Windows 11 or Mac OS 15 (Sequoia) or newer
- CPU: 2.5 GHz
- RAM: 6GB
- Separate room providing a quiet, professional work environment free from distractions while maintaining confidentiality
Benefits:
- Paid training
- Paid time off
- Bonus program
- 401(k) plan
- Life insurance
- Employee assistance program
- Personal computer and equipment requirements reviewed by the employer's requirement specialist and IT team
Similar Jobs
Customer Service Representative
Remote customer service representative serving customers of a well-known shoe company via phone. Building customer relationships while handling shifts across Texas or Arizona.
PT Customer Service Support Specialist
Part-time customer care specialist supporting Vybond, a global manufacturer of specialty adhesive tapes and films. Managing inquiries, orders, issue resolution, records, and cross-functional coordination.
Patient Support Customer Service Representative – Part Time Evenings
Part-time remote patient support representative for CareXM, assisting patients and families with healthcare service inquiries. Triaging calls, resolving issues, and providing clear next steps.
Customer Support Specialist
Customer Support Specialist resolving player issues across email, app stores, and social media. Supporting Pazu Games’ children’s mobile gaming community and reporting recurring trends.
Client Support Specialist
Client support specialist consulting venture capital and private equity clients on portfolio monitoring and financial reporting. Onboarding clients and building integrated Excel reports for S&P Global Market Intelligence.
Client Support Specialist
Client support specialist consulting venture capital and private equity clients on S&P Global Market Intelligence reporting solutions. Onboarding clients and building integrated Excel reports.
Customer Support Representative II
Customer Support Representative II resolving client issues across Nielsen’s proprietary media insights software and hardware. Managing tickets, SLAs, escalations, and support documentation.
Atención al Cliente, Full Time
Asesor de atención telefónica remota para clientes Claro Postpago en MDY BPO. Resolución de consultas sin ventas, con turno tarde y capacitación pagada.
Customer Support Representative
Customer Support Representative guiding borrowers through PeopleJoy’s managed education and student-loan benefits programs. Providing empathetic support across loan forgiveness, tuition assistance, repayment assistance, and refinancing.
Customer Support Agent, Tier 2
Tier 2 customer support agent troubleshooting ParentSquare’s school-family communication platform. Handling complex escalations across email, chat, and phone while supporting schools, educators, and families.
Customer Support Lead
Customer Support Lead guiding agents, resolving escalations, and improving support operations for ParentSquare’s school communication platform. Fully remote role supporting tools used by schools, educators, and families.
Senior Product Support Specialist
Especialista sênior de sustentação investigando incidentes, logs e operações para a plataforma financeira integrada da Finaya. Apoiando clientes, desenvolvimento e suporte N1 com observabilidade e dashboards.
Customer Service Representative
Customer Service Representative supporting sales-related customer service for Wilson. Resolving claims, complaints, and survey-driven improvement opportunities remotely.
Customer Service Representative
Customer Service Representative supporting sales-related customer service for Wilson. Resolving complaints, educating customers, and improving service based on survey feedback.
Chat & Community Support Specialist
Chat support specialist helping NoGigiddy gig workers navigate its remote jobs, surveys, gig platforms, and financial tools. Managing live chats, community posts, and user issues.
Chat & Community Support Specialist
Chat support specialist helping NoGigiddy gig workers resolve platform and earning questions. Managing community responses, troubleshooting accounts, and escalating complex issues.
Chat & Community Support Specialist
Chat support specialist helping NoGigiddy gig workers resolve platform and earning questions. Monitoring community spaces and escalating complex issues with accurate documentation.
Customer Happiness Representative – Seasonal, Part-Time
Customer Happiness Representative supporting families at NORY, a STEM camp provider for children in NYC and Boston. Handling inquiries, outreach, records, and customer-focused projects.
Customer Happiness Manager
Customer Happiness Manager nurturing family relationships for NORY, a NYC and Boston STEM camp provider. Leading support, community engagement, feedback initiatives, and customer operations.
Customer Support Consultant
Customer Support Consultant resolving complex SaaS support issues for Modern Campus, which serves colleges and universities. Troubleshooting cloud applications and mentoring support specialists.