Bilingual Recipient Solutions Manager I
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Job Description
Bilingual Recipient Solutions Manager focusing on recipient engagement and aftercare solutions in California/Nevada. Collaborating with sales teams to enhance patient outcomes and drive upgrade sales in hearing healthcare.
Responsibilities:
- Provides industry-leading support, education, and value-add services to reduce patient and professional aftercare burden
- Achieves upgrade sales goals within assigned territory
- Engages new recipient onboarding and upgrade education
- Collaborates with Consumer and Professional field sales teams
- Applies business acumen to understand clinic aftercare needs
- Manages territory performance and clinic upgrade penetration through sales planning, budgeting/forecasting
- Reports key metrics in a timely manner
- Partners with internal upgrade operations teams to ensure quality service delivery
- Utilizes all sales and service tools including Salesforce and others
Requirements:
- Bachelor’s Degree, with Master’s Degree/AuD preferred
- 2-3 Years of Experience in Hearing Healthcare, sales or service experience
- Demonstrated ability to work independently with minimal supervision
- Demonstrated prioritization and organization skills
- Experience taking action and ownership of customer relationships within assigned region
- Ability to lift minimum 30 lbs
- Excellent written and verbal communication skills
- Strong computer skills with experience in various software packages including Microsoft Suite and web-based applications
- Ability to work and adapt in a fast-paced environment
- Demonstrated strong follow through on commitments and taking responsibility for actions and decisions
- Must possess a valid driver’s license
- Must meet all credentialing requirements to obtain hospital and surgical center access
Benefits:
- medical, dental, vision, life and disability insurance
- 401(K) matching with immediate vesting
- Paid Time Off
- tuition reimbursement
- maternity and paternity leave
- Employee Stock Purchase Plan
- pet insurance
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