Bilingual (Spanish) Senior Manager, Account Executive Operations
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Job Description
Senior Manager leading Capital One’s technical payment acceptance operations across Latin America, the Caribbean and Mexico. Managing regional teams, diagnosing payment failures and driving remediation.
Responsibilities:
- Lead the regional operational delivery of the Technical Quality of Acceptance strategy across Latin America, the Caribbean and Mexico
- Lead, mentor and develop a high-performing team of operational professionals, including managers and specialists across country acceptance, analytics, PSP-related acceptance and referral investigation
- Set clear goals, manage performance and capacity, and build technical and operational capability
- Supervise end-to-end diagnosis and remediation of acceptance breakages across merchants, POS, ecommerce or ATM environments, gateways or orchestrators, PSPs, processors and acquirers
- Coordinate specialist resources and apply problem-management practices, including root-cause analysis, remediation ownership, progress tracking, recovery validation and lessons learned
- Lead complex cross-functional regional initiatives to strengthen technical acceptance resilience, improve monitoring and detection, remove recurring failure modes and support technical acceptance stability
- Apply project-management practices covering scope, milestones, dependencies, risks, governance, stakeholder communications and delivery plans
- Build partnerships across Networks, Operations, Sales, Market Development and Strategy teams; influence decisions and drive alignment
- Establish and maintain KPIs, reporting, playbooks, escalation paths, operating controls and documentation
- Represent the regional Technical Quality of Acceptance function in governance forums, launch-readiness reviews, roadmap discussions and executive updates
- Develop team and stakeholder capability through training and knowledge sharing
- Engage externally when necessary to clarify technical issues, coordinate remediation or support strategic acceptance priorities
- Approximately 15% travel
Requirements:
- High School Diploma, GED or equivalent certification
- At least 7 years of experience in technical acceptance, payment acquiring, merchant processing, payment operations, network operations or payment technology
- At least 5 years of people leadership and performance management experience
- Fluent in Spanish and English
- Successful candidates will need to complete a Language Assessment
- At this time, Capital One will not sponsor a new applicant for employment authorization for this position
- Preferred: Bachelor’s Degree
- Preferred: 8+ years of experience in technical acceptance, payment acquiring, merchant processing, payment operations, network operations or payment technology
- Preferred: 6+ years of people leadership and performance management experience
- Experience working for a global payment network, acquirer, merchant-services provider, processor, PSP, gateway, payment-orchestration platform, merchant or ATM operator
- Experience leading regional or global programs involving acquirers, processors, PSPs, merchants, payment platforms or other acceptance ecosystem participants
- Experience working with key players across North and Latin America, including knowledge of regional market conditions and payment infrastructure
Benefits:
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
- Reasonable accommodations for applicants who require them
- Equal opportunity and non-discrimination protections
- Drug-free workplace
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