Billing and Collection Analyst – Fixed Term Contract
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Job Description
Billing and Collection Analyst in finance at SiteMinder. Delivering billing and collection experience, handling queries, and working closely with customers in a remote setting.
Responsibilities:
- Deliver a positive billing, payment and collection experience for our customers
- Handle customer queries and issues (cases) within agreed service levels and resolve at a quality expected by our customers via chat and voice calls
- Support Autopay adoption for all Retail customers
- Retrieve missing customer remittances for payments that have been received
- Ensure timely processing of customer requests such as cancellation of services, currency changes
- Ensure collections action (i.e. reminders, suspensions) are processed and conducted within policy
- Ensure CRM and billing system customer data is kept up to date
- Assist with other duties as required by the Billing and Collections Support Team Leader
Requirements:
- Strong written and oral communication skills English
- Experience working in a collections/billing /support / teams in a call centre or contact centre environment
- Adaptable and willing to learn
- Experience with Salesforce, Zuora, Tesorio or similar systems
- Able to work in a close team environment, where ideas are shared, valued, and discussed
- Thrive in a fast-paced, agile, and dynamic environment
- Are helpful, encouraging, and respectful to team members and everyone they interact with
Benefits:
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
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