Business Analysis Manager
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Job Description
Business Analysis Manager at CSG leading and developing Business Analysts in the telecommunications sector. Ensuring quality delivery and client satisfaction while providing consulting leadership.
Responsibilities:
- Lead, coach and develop a team of Business Analysts across varying levels of experience, fostering a high-performing and engaged BA practice
- Set clear expectations for quality, delivery standards and ways of working, and provide regular feedback, performance guidance and career development support
- Provide oversight and assurance across multiple engagements to ensure requirements, solution design and delivery outcomes meet client and organisational expectations
- Partner with senior client stakeholders to shape problem statements, define scope and guide decision-making in complex or ambiguous contexts
- Act as a trusted advisor to clients, providing consulting leadership, industry insight and best-practice guidance across quote-to-billing and telco transformation initiatives
- Proactively manage risks, dependencies and resourcing across engagements to ensure sustainable delivery and client satisfaction.
Requirements:
- Proven experience leading and managing Business Analysts in complex enterprise or telecommunications environments
- Strong stakeholder management skills, with the ability to influence and challenge senior client stakeholders constructively
- Excellent communication skills, able to synthesise complex information into clear, actionable guidance for both technical and non-technical audiences
- Strong judgement in balancing customer expectations, delivery constraints, technical feasibility and commercial outcomes
- Deep understanding of requirements management, solution design and end-to-end delivery within large-scale transformation programs.
Benefits:
- If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
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