Business Analyst
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Job Description
Analytical backbone of Salmon Bank's Delivery Platform team. Mapping delivery processes and translating requirements for tech teams.
Responsibilities:
- Map and document end-to-end delivery processes (last-mile, card/document delivery, courier management, exception flows)
- Translate operational and business requirements into structured product specifications: user stories, process flows, acceptance criteria
- Work closely with product managers, tech leads, and operations to ensure requirements are complete, unambiguous, and implementable
- Maintain and update process documentation as the platform evolves
- Support UAT: prepare test cases, validate that built features match defined requirements
- Identify process gaps and inefficiencies; propose structured improvements
- Assist in regulatory and compliance documentation where delivery operations intersect with BSP requirements
Requirements:
- 3–6+ years of experience as a Business Analyst, preferably in fintech, banking, or logistics/delivery operations
- Strong process modeling skills: BPMN, flowcharts, use cases — must be able to produce clean, usable documentation
- Experience working in product/tech delivery environments (Agile/Scrum)
- Ability to work with ambiguity: translate vague operational realities into structured specs
- Strong communication skills — able to interview stakeholders, extract requirements, and push back when something is unclear
- English proficiency (working level — documentation, stakeholder communication)
- Bonus: experience in card/banking product delivery, courier/logistics operations, or BSP-regulated environment
Benefits:
- Health insurance
- Professional development opportunities
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