Business Analyst – Servicing Treasury
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Job Description
Servicing Treasury Business Analyst at Freedom Mortgage supporting operations by ensuring quality and compliance. Collaborating across teams to drive efficiency and improve processes with a focus on auditing and system enhancements.
Responsibilities:
- Support Servicing Treasury processes through testing, documentation, procedure development, scripting, and automation initiatives.
- Perform quality control (QC) reviews across team outputs to ensure accuracy, completeness, and adherence to established standards and controls.
- Monitor Servicing Treasury workflows to ensure compliance with internal controls, company policies, and investor/insurer guidelines, including issue identification, escalation, and resolution.
- Identify process risks, inefficiencies, and control gaps; partner with stakeholders to design and implement sustainable solutions.
- Serve as a project coordinator/manager for Servicing Treasury initiatives, including planning, tracking milestones, managing deliverables, and driving timely execution.
- Partner with Change Management and IT to support system enhancements, process improvements, and implementation efforts.
- Support audit readiness and audit automation through documentation, data analysis, and QC validation.
- Build and maintain strong cross-functional relationships; serve as a primary point of contact for Servicing Treasury inquiries and issue resolution.
- Drive continuous improvement by streamlining processes, enhancing reporting accuracy, and improving overall operational efficiency, quality, and consistency.
- Comply with all company policies and procedures. Maintain regular and punctual attendance.
Requirements:
- Knowledge of servicing treasury functions, LoanServ experience a plus.
- Intermediate Microsoft Office skills.
- Strong written and verbal communication, analytical mindset, and process improvement focus.
- Minimum of high school diploma. Associate’s degree preferred; relevant experience may substitute.
- 3-4 years’ experience required.
Benefits:
- None specified
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