Business Analyst
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Job Description
Business Analyst mapping client workflows and requirements for BotCity’s Python automation and AI governance platform. Identifying automation opportunities and guiding implementation documentation.
Responsibilities:
- Lead discovery sessions and workshops with clients to gather, validate, and document business requirements, workflows, and processes
- Map current and future processes, identifying bottlenecks, inefficiencies, and automation opportunities
- Develop functional specifications, user stories, and process documentation for automation implementation
- Liaise between client stakeholders and BotCity’s technical team
- Maintain and improve the repository of business processes, workflows, and project documentation
- Participate in testing activities to ensure solutions meet business requirements and quality standards
- Collaborate with cross-functional teams on solution implementation
- Support change management through training materials, process documentation, and handover guides
- Monitor process performance metrics and post-implementation results, including time savings and error reduction
- Contribute best practices, templates, and manuals for process mapping and analysis in Professional Services
- Report to the Delivery Manager
Requirements:
- Bachelor’s degree in Business Administration, Information Systems, Engineering, or a related field
- 3+ years of experience as a business or process analyst
- Experience with process mapping in SaaS, consulting, or automation projects
- Experience using MS Office/Excel, Google Suite, and Notion
- Portuguese – Fluent
- English – Advanced
- Ability to travel as needed to support events and meet the team
- Experience supporting process improvement or digital transformation initiatives preferred
- Familiarity with BotCity products preferred
- Prior experience in an early-stage, high-growth, and fast-paced startup environment preferred
- Familiarity with agile methodologies preferred
- Spanish – Advanced preferred
- Takes ownership and acts with a bias for action
- Stays coachable and earns trust by seeking and acting on feedback
- Puts the customer first while communicating proactively, clearly, and concisely
Benefits:
- Global remote work arrangement
- Opportunity to work with a high-growth company and global teams
- Impact, autonomy, and excellence-oriented environment
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