Business Applications Analyst
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Job Description
Business Applications Analyst supporting SAP and enterprise applications for GenesisCare UK, a private oncology services provider. Managing incidents, releases, vendors, and user support remotely.
Responsibilities:
- Provide operational support, administration, maintenance, and continual improvement for finance and enterprise business applications
- Manage incidents and requests
- Administer users and process access requests
- Troubleshoot and resolve issues
- Liaise with software vendors and support partners
- Escalate complex issues when required
- Provide user guidance and training
- Maintain documentation and knowledge bases
- Support application upgrades and releases
- Participate in User Acceptance Testing activities
Requirements:
- Experience supporting enterprise business applications
- Experience supporting SAP ERP
- Working knowledge of SAP FICO
- Exposure to SAP MM
- Experience with application support and incident management
- Experience with ITSM platforms such as Halo, ServiceNow or Jira Service Management
- Strong troubleshooting and analytical skills
- Experience managing software vendors and support partners
- Experience supporting testing and release activities
- Strong stakeholder engagement skills
- Experience producing technical documentation
- Understanding of ITIL principles
- Experience supporting Concur (desirable)
- Experience supporting Esker (desirable)
- Experience supporting healthcare or revenue cycle applications (desirable)
- Experience supporting Compucare (desirable)
- Experience administering Halo ITSM (desirable)
- Process automation experience (desirable)
- Power Platform knowledge (desirable)
- SQL and reporting skills (desirable)
- API and integration fundamentals (desirable)
- Healthcare experience (desirable)
Benefits:
- 25 days of annual leave, plus bank holidays, with the option to buy more or sell back annual leave
- Complimentary private medical and dental coverage
- Employee Assistance Program
- Income Protection
- Free access to radiotherapy for the employee and immediate family, if required
- Company Contributory Pension Scheme
- Well-being community
- Access to Babylon Health and Headspace Wellbeing
- Free parking at most centres
- Exclusive retail discounts
- Opportunities for growth, learning, and development within roles
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