Business Development Director – BPO
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Job Description
Business Development Director winning BPO clients across healthcare, retail, and telecommunications markets. Driving full-cycle sales, revenue growth, and expansion for Jadeer’s international clients.
Responsibilities:
- Develop and execute business development strategies across the United States, Europe, and Gulf markets
- Identify, engage, and acquire new clients within the healthcare, retail, and telecommunications sectors
- Build and manage a strong pipeline of qualified business opportunities
- Manage the full sales cycle, from prospecting and client meetings to proposals, negotiations, and contract signing
- Build and maintain relationships with senior decision-makers, strategic partners, and prospective clients
- Work with internal teams to develop tailored BPO solutions, commercial proposals, and pricing
- Lead, coach, and manage the business development team to achieve individual and company targets
- Maintain accurate sales forecasts, pipeline updates, and business development performance reports
- Represent the company at client meetings, conferences, industry events, and networking opportunities
- Monitor market trends and identify growth opportunities within the BPO and AI-enabled services landscape
Requirements:
- Minimum of 10 years of business development experience, including strong experience within the BPO industry
- Proven track record of winning new BPO clients and achieving revenue targets
- Strong understanding of BPO services, solutions, and commercial models
- Experience selling BPO services to clients in the United States, Europe, and/or the Gulf region
- Strong understanding of market trends, including the growing role of AI and Agentic AI within the BPO industry
- Previous experience leading or managing a business development or sales team
- Excellent communication, presentation, negotiation, and relationship-management skills
- Strong ability to engage and influence senior-level stakeholders and decision-makers
- Bachelor’s degree in Business, Marketing, or a related field is preferred
- Established network of potential clients and senior decision-makers within the target markets
- Strong connections within the healthcare, retail, or telecommunications industries
- Experience selling multiple BPO service lines, including customer service, technical support, HRO, or AI-enabled support services
- Experience working across international markets and managing complex enterprise sales cycles
- Strong commercial mindset with the ability to identify, develop, and convert high-value business opportunities
Benefits:
- Remote working opportunity with exposure to international markets
- Opportunity to play a key role in driving business growth across the United States, Europe, and the Gulf region
- Senior leadership position with significant ownership of business development strategy and revenue growth
- Opportunity to work with evolving BPO solutions, including AI-enabled and Agentic AI support services
- Dynamic environment focused on growth, client acquisition, and market expansion
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