Business Development Manager, National Sales – Americas
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Job Description
Business Development Manager identifying and developing B2B accounts for Hyatt. Collaborating with hotel teams to secure new business and enhance market presence.
Responsibilities:
- Identify, qualify, and develop high-potential B2B accounts across assigned markets, industries, segments, and hotel priorities.
- Build account intelligence, including key contacts, buyer needs, travel patterns, sourcing behavior, competitive set, business potential, and next steps.
- Execute proactive prospecting plans using internal and external tools, market data, customer insights, and hotel priorities.
- Create new demand and secure Hyatt's inclusion in relevant group, transient, extended stay, project, and other sourcing opportunities.
- Support revenue generation for new-opening hotels, conversions, focus hotels, emerging markets, and the Essentials/select-service portfolio, as assigned.
- Engage customers through direct outreach, introductory presentations, market visits, networking events, sales blitzes, trade shows, and industry functions.
- Use analytics and market intelligence to prioritize activity, evaluate account potential, and identify higher-value opportunities.
- Partner with hotel sales teams, owners, operators, and internal stakeholders to align business development activity with hotel needs and commercial priorities.
- Document activity, account intelligence, referrals, and next steps in Hyatt systems with strong CRM discipline and follow-through.
- Manage qualified opportunities or newly developed accounts through appropriate transition to Hyatt Sales Force, National Account Team, Core Account Team, or hotel owner, as applicable.
- Participate in special initiatives and cross-functional projects that enhance business development focus areas and support broader National Sales priorities.
Requirements:
- 5+ years of hotel sales experience or equivalent business development, hospitality sales, or customer-facing commercial experience.
- Strong sales knowledge and proven business development experience within transient, group, and/or extended stay segments.
- Demonstrated ability to prospect, qualify, and develop new B2B customer relationships.
- Strong commercial acumen, including the ability to evaluate account potential, prioritize activity, and connect customer needs to Hyatt solutions.
- Strong verbal and written communication skills, including presentation, follow-up, and customer-facing storytelling skills.
- Ability to build relationships with customers, hotel teams, operators, owners, and internal stakeholders.
- Strong organization, follow-through, productivity, and CRM discipline.
- Proficiency with Microsoft Office Suite.
- Ability to work independently and manage competing priorities in a remote or distributed team environment.
- Bachelor's degree in Hotel Management, Sales, Business, or a related field is preferred.
- Experience supporting new hotel openings, conversions, focus markets, or emerging markets is preferred.
- Extended stay business development experience is preferred.
- Knowledge of customer sourcing and booking tools such as Cvent, Cvent Transient, HopSkip, Concur, GetThere, Lanyon/RFP tools, or similar platforms is preferred.
- Experience with industry data tools such as Knowland, Amadeus Hotelligence, Agency360, LinkedIn Sales Navigator, or similar resources is preferred.
- Experience with Hyatt's Envision sales software and/or other Hyatt commercial systems is preferred.
- Bilingual Spanish/English is a plus.
Benefits:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
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