Business Development Representative, Call Center
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Job Description
Inside Sales Representative driving new business development for a leading wellness brand. Identifying and engaging retail accounts to expand VivaZen’s presence across the United States.
Responsibilities:
- Make high-volume outbound calls to qualified kratom-aware retail leads — convenience stores, smoke shops, and head shops — and close first orders through the B2B Shopify portal.
- Manage every lead from first contact through close, logging all activity in CRM with accuracy and discipline. Your pipeline is your business.
- Execute consistent, high-output daily dial activity. This is a results-through-volume role — you must be comfortable making 80–100+ calls per day.
- When a prospect says call back next week — call back next week. Consistent follow-through is the difference between a good rep and a great one.
- Introduce new accounts to the full VivaZen product line. Closing on one SKU is the floor, not the ceiling.
- Maintain 90%+ CRM accuracy on all call activity, lead stages, and order entries. Your data is your book of business.
- Work with Coral and Colin to improve your close rate, refine your pitch, and accelerate your path to the Order Desk.
Requirements:
- 2+ years of inside sales, telesales, or call center experience — required
- Demonstrated comfort with high call volume (80–100+ outbound dials per day)
- Central or West Coast time zone strongly preferred; Eastern considered for exceptional candidates
- Experience selling into retail or wholesale accounts over the phone
- CRM proficiency — Salesforce, HubSpot, or equivalent; must be able to manage a pipeline independently
- Thick skin and tenacity — kratom retail accounts (c-stores, smoke shops, head shops) are notoriously difficult to reach; you must handle objections and unavailability without losing momentum
- Driven, self-directed, and accountable — remote work is not an opportunity to work when you feel like it; it is an opportunity to outperform
- 1099 independent contractor status — must understand and accept this classification
- High school diploma or GED required
Benefits:
- Reliable home office setup: computer, high-speed internet, dedicated phone
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