Business Operations Manager
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Job Description
Business Operations Manager streamlining EMEA commercial operations for AIRS Medical, a healthcare technology company developing AI-powered MRI software. Coordinating orders, provisioning, invoicing, renewals, and partner operations.
Responsibilities:
- Prepare quotations and order forms, review purchase orders, coordinate approvals, and ensure accurate handover from Commercial to operational teams
- Coordinate order processing and license activation, ensuring customer and partner information is complete and operational blockers are resolved
- Ensure invoice readiness, coordinate with Finance, track invoice status and overdue receivables, and resolve documentation or billing issues
- Maintain visibility of upcoming renewals, coordinate preparation across Commercial, Customer Success, Finance, and partners, and proactively track risks and outstanding actions
- Support operational onboarding and ongoing management of distributors and commercial partners, including documentation, internal setup, system access, and process alignment
- Coordinate operational requirements for new EMEA markets across Commercial, Legal, Finance, Regulatory, Customer Success, and HQ
- Own day-to-day commercial operational issues, establish clear owners and deadlines, identify recurring bottlenecks, and build scalable processes
- Track KPIs including quote/order turnaround, provisioning time, invoice readiness, renewal preparation, AR follow-up, partner onboarding, action closure, and process standardization
Requirements:
- Approximately 4–7 years of experience in Business Operations, Commercial Operations, Order Management, or a related role
- Experience supporting B2B commercial operations, ideally across multiple countries
- Good understanding of quotations, purchase orders, invoicing, renewals, and order-to-cash processes
- Strong cross-functional coordination and stakeholder management skills
- Highly organized with a strong sense of ownership and follow-through
- Comfortable working independently in a fast-growing and changing environment
- Experience working with CRM and other business systems
- Strong written and spoken English
- Experience in SaaS, Healthcare, Medical Device, or Healthcare IT is a plus
Benefits:
- Work from home
- Occasional business travel
- Paid Time Off (30 days)
- Onboarding gifts and home office supplies
- Training & Development
- Full time under EOR
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