Business Process Consultant – ServiceNow
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Job Description
Business Process Consultant improving client processes and ServiceNow solutions for Atos, a global digital transformation and secure IT services provider. Supporting requirements, Agile delivery, testing, training, and continuous improvement.
Responsibilities:
- Manage and facilitate client workshops to define as-is and to-be processes with sponsors, stakeholders, and subject matter experts
- Communicate with stakeholders at all levels within customer organizations
- Work with the Project Manager to support delivery within agreed timelines and budget
- Rationalize complex information and articulate user needs for technical and non-technical audiences
- Develop functional specifications, gap analysis reports, process flow diagrams, and user stories for Agile and Waterfall engagements
- Ensure user stories include clear acceptance criteria for development and testing
- Perform backlog refinement, including prioritization and estimation support
- Bridge business and technical teams to resolve business and technology challenges
- Support sprint planning, execution, reviews, and retrospectives
- Define test scenarios and support User Acceptance Testing, including defect documentation and enhancement tracking
- Facilitate backlog refinement sessions to prioritize enhancements and defects while minimizing scope creep
- Prepare training materials and deliver train-the-trainer or end-user training sessions
- Promote continuous process improvement using process metrics, KPIs, and dashboards
Requirements:
- BA/BS Degree in IT, IS or business-related field or equivalent professional experience
- 5+ years of experience in IT business process analysis and optimization
- Primary focus on the ServiceNow platform
- Strong analytical and business process optimization skills
- Expertise in process modeling, requirements analysis, and functional documentation
- Excellent written and verbal communication skills
- Strong workshop facilitation and presentation abilities
- Strong stakeholder management and relationship-building skills
- Ability to translate business needs into scalable ServiceNow solutions aligned with platform best practices
- Solid understanding of ServiceNow platform capabilities and solution design principles
- Advanced English
- Preferred: CMDB, ITSM and ITOM
Benefits:
- Diversity and inclusion embedded in Atos's DNA
- Commitment to a fair work environment
- ESG and CSR commitments
- Professional development through training delivery and train-the-trainer opportunities
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