Business Process Lead
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Job Description
Business Process Lead managing operational workflows for Aetna Employer Portal. Leading the documentation of business processes and collaboration with management to implement changes.
Responsibilities:
- Lead the documentation of business process for operational workflows critical to the success of Employer Portal administration.
- Include operational support team process, business partner process that needs to change/modify as a result of features introduced in the portal, and registration workflows through AccessHub.
- Develop and document migration plans for applications and tools that will be sunset once the features in the Employer Portal are available for clients to utilize.
- Work closely with the Business General Manager and Program Manager of the Employer Portal to ensure all business readiness needs are identified, supported and implemented.
Requirements:
- Minimum 7 years Process Management
- Minimum 7 years in Healthcare Industry or related field
- Minimum 7 years of experience in management consulting, financial analysis, project management, operations management, sales and/or marketing
- Experience with mid-sized cross-functional initiatives, with a moderate to high degree of complexity
- Experience developing analysis, presentations, and support material to successfully implement strategy or change initiatives
- Ability to travel as needed
Benefits:
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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