Business Solutions Analyst – 12 months contract
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Job Description
Business Solutions Analyst transforming commercial processes for O-I, a global glass packaging manufacturer. Applying AI, automation, analytics, and CRM technologies to improve customer experience.
Responsibilities:
- Partner with Commercial, IT, GBS, and external stakeholders to understand business needs, define requirements, and identify solution opportunities
- Analyse and map commercial processes, identifying opportunities for optimization, automation, and standardization
- Support the design, implementation, and continuous improvement of automation solutions and AI-enabled capabilities
- Collaborate on the deployment and enhancement of CRM platforms, intelligent selling models, and other commercial technologies
- Leverage data and analytics to generate actionable insights and support data-driven decision-making
- Facilitate workshops, gather requirements, and document business processes and solution designs
- Provide training, guidance, and ongoing support to users, ensuring successful adoption of new tools and processes
- Monitor solution performance and recommend enhancements to drive efficiency and improve the customer experience
- Report to the Customer Excellence Solutions & Sales Operations Director
Requirements:
- Master's degree in engineering (Artificial Intelligence, Computer Science, or Data Science)
- 1-3 years of experience in IT or data science
- Hands-on experience in data management, advanced analytics, and machine learning
- Proficient in Power BI, Power Automate, and SQL
- Knowledge of JavaScript, HTML, CSS, and Python is a plus
- Travel: <5%
Benefits:
- Remote work model
- Flexible working hours
- Private medical care including dental care
- Life insurance
- Multisport card
- Social fund (e.g. vacation allowance, Christmas allowance)
- Employee referral program
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